Head of Commercial

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store.  For more information, please visit HAVI.com.

Summary

The Head of Commercial will foster an entrepreneurial culture across HAVI Freight Management, positioning the company as a trusted and innovative partner in the transportation sector. This leader will drive commercial excellence by spearheading efforts to identify and secure new business opportunities, strengthen customer relationships, and enhance account management strategies.

Responsibilities

• Lead and drive development of business opportunities in HFM across target markets

     - Set financial targets, develop comprehensive and integrated strategy to meet budget plans

    - Lead team to conduct market research and analysis, and to create detailed business plans on commercial opportunities (expansion, business development etc.). This includes defining and executing tactical plans to ensure sustainable growth & value

• Develop strong partnership with existing and new customers
• Lead team to build sustainable pipeline through process of identification, qualification, pursuit, bid, proposal, and closure of new business opportunities.  Apply systematic ROI and profitability review of each new and existing account on a regular basis
• Be a trusted and inspiring advisor to customers, by providing market insights, understanding customers business, and recommending solutions with inputs from cross functional teams
• Ensure business delivers year-on-year improvement in accordance with HAVI’s 3 year strategy whilst any exceptions are identified early and addressed before they impact results.

• Lead quality customer service standards, resolving problems, identifying trends and implementing change through digitalization/automation to ensure positive customer experience. Drive data-driven culture at all levels to provide meaningful insights / data and reports to customers.
• Partner with Global Marketing team to design and execute regional/local marketing campaigns to build brand awareness and go-to-market plans
• Collaborate with cross teams (ie. operations, procurements, finance) to ensure solid organization support to provide high quality customers experience. This include and not limited to working with Operations to ensure smooth processes, IT to ensure digitalization and Finance to oversee proper business / financial analysis.
• Provide leadership to direct and indirect team members. Drive performance-based culture, promote high levels of initiative and motivation, and ensure the team is adequately and appropriately resourced and trained to optimally carry out their roles
• Engage and partner stakeholders (Global functions, Regional business DC Leads etc.) internally to ensure longer term vision on value proposition, customer care and services.

Are you a good match for this Job?
Please submit an online application with your salary expectations and an indication of your earliest starting date.