IT Coordinator - Team Leader

Full/Part-time: Full time

Job Category: Information Technology/Digital

City: Warsaw

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.

Join us in our mission to promote sustainable development and reduce our environmental footprint. Work in a diverse and inclusive environment where every voice matters. Discover endless career opportunities with exciting projects, hands-on learning, and professional growth.

Scope of responsibilities:

Planning and organizing work of the team
Responsibility for meeting SLA and KPI targets and ensuring IT service continuity
Co-responsibility for technological and architectural standards
Managing employees’ time and tasks within projects
Responsibility for effective collaboration between IT areas to achieve common goals and deliver IT projects
Effective collaboration with the client’s project teams to deliver solutions defined within IT projects
Improving process efficiency within support areas
Providing expert-level technical support to the team
Supporting experts in delivering accurate, scalable, and reliable solutions
Active participation in initiatives aimed at improving the quality and level of IT services
Supporting internal and external audits

Requirements:

Proven experience in managing technical teams (minimum 10 people)
At least 2 years of experience in managing an expert-level team
Experience in team planning using Agile methodology in an Atlassian environment
Strong analytical and communication skills
Expert knowledge in at least one of the following areas: Cloud, container platforms, Infrastructure as Code
Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM
Practical knowledge of DevOps
Familiarity with monitoring tools such as Zabbix, Grafana
Fluency in Polish and English, enabling effective work with documentation and international partners
Higher education in IT or a technical field is preferred

Benefits:

Referral program
Extra days off for volunteering
Home office 2 days per week
Private Healthcare
Group life insurance
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