Customer Services Manager

Full/Part-time: Full time

Job Category: Supply Chain Management/Operations

City: Warsaw

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.

We are hiring a Customer Services Manager for our office in Warsaw

Your responsibilities

Managing and developing the Customer Service team
Building and maintaining long-term relationships with key clients
Representing HAVI during strategic and operational meetings with clients
Ensuring high-quality customer service and delivery of agreed service levels
Overseeing order handling, complaints, documentation, and invoicing processes
Initiating and implementing process improvements, automation, and digital solutions to increase efficiency
Monitoring performance indicators and preparing reports and analyses for clients and management
Close cooperation with Transport, Warehouse Operations, and Procurement departments
Managing the department’s budget and identifying cost optimization opportunities
Developing team competencies through coaching, training, and regular performance evaluations

Our expectations

Minimum 5 years of experience in Customer Service, Logistics, or Supply Chain
Experience working with key business clients
Ability to build relationships and effectively manage stakeholders
Strong analytical skills and ability to make data-driven decisions
Experience in process optimization and implementing improvements
Very good knowledge of MS Office, especially Excel
Knowledge of ERP systems
Very good command of English (spoken and written)

Are you a good match for this Job?
Please submit an online application with your salary expectations and an indication of your earliest starting date.