Senior Procurement & Customer Service Specialist

About the job

We are hiring Senior Procurement & Customer Service Specialist to support the procurement and customer service activities of HAVI Logistics, Serbia. The position plays a key role in supporting business growth, operational excellence, and customer satisfaction. 

The position is based in Belgrade, Urginovci.

Who We Are

HAVI is a global company focused on optimizing and managing the supply chains of leading brands. HAVI has been present in Serbia for more than 25 years, partnering with established leading companies.

Responsibilities

Procurement

• Manage daily procurement activities to ensure product availability and supply continuity. Coordinate with suppliers and internal stakeholders to support smooth business operations.
• Monitor inventory levels and support actions to reduce supply risks and operational disruptions.
• Coordinate international transportation, and manage communication with customs agents. Ensure compliance with customs regulations, import/export requirements.

Customer Service

• Serve as the main point of contact for customers regarding orders, deliveries, product availability, claims, and operational inquiries. Maintain strong customer relationships and ensure proactive communication on service-related topics.
• Ensure timely order processing and confirmation.
• Handle customer claims by registering, documenting and communicating.

Reporting & Process Improvement

• Prepare regular reports, analyses, and performance updates for customers and management.
• Support and coordinate the work of the local team.

Requirements

• Fluent in Serbian and working level of English (B2)
• University degree in Supply Chain, Logistics, Business Administration, Economics, or a related field.
• Minimum 3 years of experience in Procurement, Supply Chain, Logistics, Customer Service, or a similar role.
• Strong knowledge of international transportation and customs processes.
• Previous experience in team leadership is an advantage.
• Very good communication skills, attention to detail, team player
• MS Office

We offer

• Adequate remuneration
• Annual bonus based on performance
• Working in an international stable company with established standards and know-how
• Private health insurance

Location: Belgrade, Ugrinovci

Guaranteed confidentiality of all candidates. Only short-listed candidates will be invited for an interview.