Senior Product Operations Analyst

Full/Part-time: Full time

Job Category: Supply Chain Management/Operations

City: Chicago

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. For more information, please visit HAVI.com.

The Senior Product Operations Analyst plays a key role in driving the execution, optimization, and continuous improvement of the product issue operating model. This role is responsible for leading operational coordination, issue analysis, reporting, and cross-functional process execution related to post-launch product performance and incident management.

In addition to operational leadership responsibilities, the Senior Analyst partners closely with Product Management and Product Development teams to support product enhancement initiatives, operational scalability, and new product innovation efforts. The role contributes analytical insights, process improvement recommendations, and operational expertise that help improve product quality, accelerate execution, and support strategic business objectives.

This position is intended for a highly capable and proactive individual who can independently manage complex operational activities, influence cross-functional teams, and contribute to evolving product and technology initiatives, including workflow optimization, automation, and emerging technology enablement opportunities.

This is a hybrid role based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area. Relocation assistance is not offered at this time.

Responsibilities:

Lead intake, triage, tracking, and operational coordination processes for product issues and incidents

Ensure issues are appropriately prioritized, documented, assigned, and progressed through resolution workflows

Drive operational discipline and consistency across issue management processes

Identify process gaps, operational risks, and escalation needs while partnering with stakeholders to improve responsiveness and execution

Own and maintain dashboards, report frameworks, and operational metrics related to product health, incidents, and performance trends

Analyze recurring issues, systemic product gaps, and operational patterns to identify actionable improvement opportunities

Deliver actionable insights that influence decisions across Product and Operations

Monitor SLAs, operational KPIs, and resolution performance while proactively identifying risks and improvement areas

Serve as a key operational partner during product incidents, escalations, and cross-functional response activities

Coordinate communication, dependencies, action tracking, and stakeholder alignment throughout incident resolution processes

Lead or facilitate post-incident review activities, including root cause analysis, documentation, and improvement planning

Ensure accountability and follow-through on corrective and preventative actions

Partner with Product Management and Product Development teams to support product enhancement and new product initiatives

Contribute operational expertise and analytical support across product lifecycle activities, including requirements gathering, workflow design, solution validation, and process integration

Support initiatives involving process optimization, automation, AI-enabled workflows, and emerging technology capabilities

Conduct research, operational analysis, and business process evaluations to identify opportunities that improve scalability, efficiency, and customer outcomes

Assist in translating business and operational needs into actionable product or process improvement recommendations

Recommend and help implement improvements to operational processes, reporting structures, and governance practices

Support the development of operational standards, best practices, and documentation

Provide guidance and operational support to less experienced team members as needed

Foster collaboration across Product, Engineering, Operations, and Customer-facing teams

Qualifications:

5+ years of experience in product operations, business analysis, product support, supply chain operations, or related functions

Strong analytical, problem-solving, and operational process management skills

Experience leading cross-functional coordination efforts in fast-paced operational or product environments

Advanced experience with reporting, dashboards, data analysis, and operational metrics (Excel, SQL, BI tools, etc.)

Ability to independently manage complex workstreams and influence stakeholders across functions

Strong communication, organizational, and stakeholder management capabilities

Experience supporting product development processes, operational transformation, workflow automation, or technology enablement initiatives preferred

Exposure to AI-enabled solutions, process automation, or scalable operational design concepts is a plus

Demonstrated ability to identify improvement opportunities and drive operational execution with limited oversight

*Starting Salary is $95,000-$105,000 with a 5% targeted bonus

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Inclusive employee resource groups

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model with flexibility

Tuition reimbursement and student loan repayment assistance

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.

Are you a good match for this Job?

Please submit an online application with your salary expectations and an indication of your earliest starting date.