Manager, Demand Planning

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store.  For more information, please visit HAVI.com.

This role is hybrid and is open to candidates residing in the Chicago metropolitan area only. NO Relocation is offered at this time.

This manager role is responsible for leading Demand Planning operations in the US Market which provide essential value-added services to our customer including, their restaurants, Distribution Centers, and Suppliers in the US market. This role centers around developing accurate demand plans for over-the-counter sales of both core items and promotional offerings. It is also instrumental in the monthly S&OP alignment process with our customer, ensuring seamless integration of our consumer demand forecast.

The Manager, Demand Planning requires a balance of strategic oversight and team leadership, with responsibilities for maintaining accuracy and fostering a culture of continuous improvement. Within your team, you will guide team development, focusing on performance management, employee engagement and customer satisfaction. The role is pivotal in cultivating strong relationships with stakeholders and setting the benchmark for operational excellence.

Responsibilties: 

Demand Planning Excellence & Leadership:

• Drive operational excellence in demand planning, ensuring the creation of accurate and timely demand plans for both core and promotional menu items.
• Contribute thought leadership and strategic direction to the S&OP process, ensuring the integration and alignment of the consumer demand forecast during monthly meetings with the customer.
• Provide leadership and direction throughout the CPFR (Collaborative Planning, Forecasting, and Replenishment) process with the customer and its supply chain system partners.
• Manage end-to-end packaging demand and supply planning, including the oversight of planning parameters.

Measures, Strategy, & Continuous Improvement:

• Achieve and maintain no less than 95% of Promotional & Supply Chain Initiative (SCI) compensation measures and joint accountability metrics.
• Accountable for driving continuous improvements in customer satisfaction.
• Exhibit proficiency in HAVI planning and reporting systems (Horizon, ROP, EAS, Connect, etc.) to inform strategy and execution.
• Collaborate with cross-functional teams to perform root cause analyses and promote continuous improvement initiatives in our demand planning processes.
• Maintain a high level of subject matter expertise to guide the demand planning process, integrating insights on future consumer trends.

Team Development & Leadership:

• Cultivate leadership within the demand planning team, encouraging the development of junior and senior level SMEs.
• Drive talent development to build high-performing teams, fostering a positive, collaborative, and empowering work environment.
• Oversee hiring practices to ensure optimal team composition, and resource allocation, coupled with focused training and development.

Qualifications:

• University Degree (or equivalent) in Business, Supply Chain Management, Economics, Operations, or a relevant discipline.
• Minimum of 4+ years of Supply Chain experience, with a focus on demand planning and S&OP processes.
• Prior leadership experience in managing individual contributors is strongly preferred.
• Experience in a client-facing role, with a proven ability to manage stakeholder relationships and expectations.
• Ability to present and influence decision-makers across functional areas including Marketing, Analytics, and Supply Chain.
• Strong understanding of the inter-relationships between forecasting, demand planning, supply planning, analytics, and their impact on suppliers and QSR client operations.
• Experience with Inventory/Demand/ERP Applications & Reporting Tools (e.g., SAP, Oracle, JDA, Kinaxis), with a capacity to drive system improvements and user adoption.
• Ability to understand and navigate the food service or fast-moving consumer goods industry landscape.
• High proficiency with Microsoft Applications (Word, Excel, PowerPoint, SharePoint), with a focus on data analysis and presentation.

Key Competencies:

• Strategic mindset with the ability to anticipate customer needs and drive the development of accurate forward-looking demand plans.
• A customer centric approach to managing both client expectations and service delivery.
• Excellent communication and interpersonal skills to lead, engage, and influence teams and stakeholders across all levels within and outside the organization.
• The ability to direct and allocate resources effectively across diverse teams and projects.
• Strong organizational skills with the capability to manage multiple priorities in a dynamic environment.
• A track record of creative problem-solving and innovation in demand planning and supply chain management.
• Leadership qualities that inspire team trust and confidence, with an emphasis on developing talent and promoting a collaborative team environment

****Starting Salary is $115,000-$130,000 with a 10% targeted bonus  

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Inclusive employee resource groups

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model with flexibility

Tuition reimbursement and student loan repayment assistance

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.

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